Privacy Policy
Privacy Policy
Last Updated: December 6, 2024
We greatly value your privacy and are committed to complying with the law and protecting the personal information you share with us.
When you provide us with personal information, you acknowledge that you understand and accept the privacy policy of DRAGON FUEL S.E.C. / DRAGON FUEL L.P., and that you consent to the collection, use, and disclosure of your personal information as described on this page.
Unless otherwise stated, this Privacy Policy applies to all personal information we hold about you and your account.
Collection, Use and Disclosure of Personal Information
Registration, Purchase and Billing Information
We collect personal information to provide you with the best possible shopping experience.
When you register for an account, you provide your email address and a password. This allows us to authenticate your account whenever you visit our website.
Before completing your first purchase, we may also request:
- Your name
- Phone number
- Email address
- Billing address
- Shipping address
- Credit card information
This information is necessary to process and fulfill your order.
Your information may be disclosed to authorized staff members and selected third parties involved in completing your transaction and delivering your order, including:
- Payment processing providers
- Fulfillment partners
- Shipping service providers
We may also use your email address or phone number to contact you regarding your order.
If you have opted in, we may use your email address to notify you of new services, special promotions, offers, or other information.
You may unsubscribe from marketing communications at any time by contacting us using the information provided below.
We maintain records of your purchases, returns, and credits to accurately track your activities.
When making purchases or through tracking technologies, we may also collect information regarding your preferences and demographics to assist with statistical analysis.
Cookies
We use cookies to improve your shopping experience and save you time.
Cookies are small data files placed on your device. We assign a cookie to your computer when you first visit our website so that we can recognize you during future visits.
To learn more about the cookies we use or to review and manage your preferences, please refer to our cookie settings and consent tools.
Server Logs
To make our website as effective and user-friendly as possible, our servers automatically collect certain information whenever you visit.
These statistics do not personally identify you but provide information regarding how visitors use our website.
Collected information may include:
- IP address
- Browser type
- Operating system
- Referring website
- Length of visit
- Date and time of access
We may use this information in aggregate form to better understand how our website is being used.
Security of Personal Information
We recognize our responsibility to protect your personal information.
We maintain strict procedures designed to protect the confidentiality, security, and integrity of personal information stored on our systems.
Our safeguards include:
- Encryption technology
- Digital certificates
- Secure commerce servers
- Authentication procedures
- SSL (Secure Socket Layer) technology
Access to personal information is restricted to employees who require it to perform their duties.
However, no security measure is absolute or guaranteed. If you believe your interaction with us is no longer secure, please contact us immediately.
Disclosure of Personal Information
DRAGON FUEL S.E.C. / DRAGON FUEL L.P. may be required or permitted by law to disclose personal information without your knowledge or consent.
Personal information may also be disclosed to:
- Protect our rights or the rights of others
- Prevent harm to persons or property
- Combat fraud and credit risk
- Enforce our Terms of Use
Your personal information may be transferred outside Quebec or Canada, where privacy laws may differ.
In such cases, we will take reasonable steps to ensure your information receives an equivalent level of protection, including through contractual safeguards.
Requests Regarding Your Personal Information
To exercise your rights, please submit a written request to our Privacy Officer.
We may require proof of identity before responding to your request.
Depending on your place of residence, you may have the following rights:
Right of Access
You may request access to the personal information we hold about you and obtain a copy of that information.
Right of Rectification
You may request corrections to inaccurate, incomplete, or outdated personal information.
Right to Withdraw Consent
You may withdraw your consent to our collection, use, or disclosure of your personal information.
Please note that withdrawing consent may limit our ability to provide you with requested products or services.
Changes to This Policy
DRAGON FUEL S.E.C. / DRAGON FUEL L.P. reserves the right to modify this Privacy Policy at any time.
Any changes will be posted on this page so that you remain informed about our privacy practices.
Contacting Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact our Privacy Officer at:
If you are dissatisfied with how we handle your personal information, we invite you to contact our Privacy Officer in writing and explain your concerns.
If you remain dissatisfied after our review, you may contact the appropriate privacy authority:
Quebec Commission d'accès à l'information
Toll-Free: 1-888-528-7741
Email: renseignements@cai.gouv.qc.ca
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-Free: 1-800-282-1376
Phone: (819) 994-5444
